Privacy policy The only information we collect is that which you consent to provide to us when you enrol as a member of Balans' loyalty schemes, when you enter one of our competitions either via our newsletter or on our social media channels. This will be your full name, address, email address and date of birth.
This allows us to set up and administer your membership ‘points’ account which you can access via our website: www.balans.co.uk and to send you a birthday email.
This also allows us to send you regular marketing and events communications and to carry out polls and surveys as well as internal research and development.
We also collect data (email address and d.o.b.) via our wifi landing page in our restaurants for marketing purposes by consent.
You are able to withdraw your consent for us to use your information at any time. By either contacting marketing@balans.co.uk or by clicking the ‘unsubscribe’ button on the end of our monthly newsletters you will be able to manage the amount of marketing information you will receive from us.
Should you wish to close your membership completely and receive no further communication from us, please contact marketing@balans.co.uk. Any information we hold on you will be removed from our systems completely.
We will not share your information with other brands without your consent.
Balans takes every measure to securely store your data on servers and web applications that are protected from unauthorised access.
We have in place the appropriate electronic and managerial procedures to protect and secure the data we collect on the website. Any personal information is kept on reputable and secure cloud-based applications. Security procedures include, but not limited to, access controls, firewalls and endpoint protection, browser SSL certification and encryption. However, you should be aware the use of email and the Internet is not entirely secure and we cannot promise the security or integrity of any personal data which is transferred from you or to you via email or the website.
We keep your personal data only for so long as is essential and for the needs for which it was collected. After this we delete your data in a secure way.
If you have any questions about our data security on our website, please email marketing@balans.co.uk
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